Print Quality is poor on specific foil

  • Try different foil

    Adjust print temperature

The Print is blotchy

  • Reduce the print temperature

  • Images are blurry but font is fine

  • Reimport the image at a higher resolution

Print quality is poor on specific ribbon

  • Try a different ribbon, the ribbon may not be TTR compliant.  For best results use Ribbon Print ribbons

Design is not centred on the ribbon

  • Always press the feed button after closing print head to ensure the ribbon is aligned correctly

  • Ensure ribbon is snug between ribbon guides

  • Ensure correct printer is selected from the print tab

  • Adjust  offset to move the design to left or right

  • Ribbon Print multi-adaptors increase the tracking of ribbon, ensuring an easier replicated print

  • The printed Image / Text is not complete

  • Increase the print temperature

Printer is printing but design is garbled

  • Ensure correct printer is selected

  • Reset the printer, press and hold the feed button until both lights go out

The design prints on the left hand side, but not in the middle

  • Ensure you have selected CP-3140 printer

  • Always print your design using the print button, not through the print preview

There are fine vertical lines in the print

  • Clean the print head

  • Align foils to ensure no creases

Fine vertical lines persist after cleaning head and aligning foils

  • Contact ribbonprint, your print head may be damaged

Medal Print not printing inside label

  • Ensure correct template selected

Some Elements of the design not printing

  • Ensure all elements of the design are completely inside the design window and to the left of the red line.

Ink is bleeding into ribbon

  • Occasionally some foils (usually blue) will bleed into lower quality ribbons if left for several weeks.

  • Use Ribbon Print Elan ribbon as it is designed to avoid bleeding

The print is incomplete, patchy or creased

  • Clean your print head thoroughly and ensure you are printing at an optimal print head temperature.

Borders are not printing / partially printing on ribbon

  • Measure the width of your ribbon, adjust the ribbon width accordingly

Printer starts but then stops abruptly

  • The printer is not sensing the media, ensure the “eye” of the front sliding sensor is underneath the ribbon then reset the printer, press and hold the feed button until both lights go out.

  • If issue persists after aligning front sensor. Place a small piece of dark tape over the rear sensor (located under the white rollers)

Medal Print image is faded even at temperature 20

  • Slow the printer down to 1 inch per second and reduce the temperature to 18.